About
In the era of unprecedented economic growth in the Philippines, growing concern about supply and outrage at high prices, what can Meralco, the country’s biggest distribution utility do?
Its answer is INNOVATION. Al Panlilio, SVP and Head of Customer Retail Services and Corporate Communications, set about creating customer focused teams, proactive communication and innovative programs so customers can save on costs by managing consumption.
Programs like the Peak/Off-Peak gives reduced power rates based on time of use. The Accredited Meralco Contractors program helps SMEs get the right technical suppliers when setting up new operations. His group is also guiding big customers on what to do about the oncoming Retail Competition and Open Access regime. Smart Grid will allow customers to switch from post-paid to prepaid, allow online monitoring of consumption of electricity by meter -- and even by appliance.
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