SPEAKER PROFILES

BARRY POSNER
Best Selling Author & Leadership Guru

Dr. Barry Posner is a professor of leadership at Santa Clara University (Silicon Valley, California), where he has received numerous teaching and innovation awards and served as dean of the Leavey School of Business for 12 years (1996-2009). An internationally renowned scholar and educator, Barry is author or co-author of more than a hundred research and practitioner-focused articles. He currently serves on the editorial review boards for Leadership and Organizational Development, Leadership Review, and The International Journal of Servant-Leadership. Barry is a warm and engaging conference speaker and dynamic workshop facilitator.

Barry received his baccalaureate degree with honours from the University of California, Santa Barbara, in political science, his master’s degree from The Ohio State University in public administration, and his doctoral degree from the University of Massachusetts, Amherst, in organizational behaviour and administrative theory.

Executive Background:

PETER FORRESTAL
Executive General Manager

Xstrata Copper

Executive Background:

JP ORBETA
President

HRMall

For 23 years, John Philip Singson Orbeta has built a solid career in corporate human resources (HR), HR consulting and managing businesses across geographies. He has proven expertise in overall HR strategy and implementation, human capital strategy, organizational transformation and change management, executive compensation and employee benefits, talent management, employee engagement, performance management, and HR consulting and outsourcing.

As managing director of Ayala Corporation and member of its senior management committees, Mr. Orbeta has transformed human resource systems and processes not only at the holding company but also throughout the Ayala group. He introduced restructuring and change management initiatives at Ayala Land. He founded and established HRMall, the conglomerate’s HR shared services center and now a fully fledged business process outsourcing company. He created and has led the Ayala Group HR Council, composed of key HR decision makers and policy makers, to harness and foster synergy among Ayala companies to realize cost efficiencies, improve overall quality of HR services, and create innovative programs that add value to business. Mr. Orbeta also directs the Ayala Business Club, a conduit for capturing business opportunities and exchanging ideas in the different geographic regions around the country, as well as manages the Ayala Young Leaders Congress, a program which aims to hone college students’ leadership potential in the service of community and nation.

Prior to joining Ayala in 2005, Mr. Orbeta led Watson Wyatt’s Human Capital Consulting Group, one of the firm’s three global consulting businesses, overseeing operations in the United States and Canada, United Kingdom and Europe, Asia Pacific, and Latin America. He transformed Watson Wyatt Philippines into one of its most successful country offices during his nine-year tenure as managing director. Mr. Orbeta was made a Vice President of the firm in 1999 and continued on these concurrent roles until his retirement in May 2005. Mr. Orbeta also served as a member of the main Board of Directors of Watson Wyatt & Company, the NYSE-listed parent company from 2000 - 2003.

In 2009, Mr. Orbeta was awarded the People Manager of the Year by the People Management Association of the Philippines (PMAP). He also received the Global HR Excellence Award for HR Leadership in the Philippines from the World HRD Congress. His program, “Reinventing HR at Ayala,” was awarded People Program of the Year by the PMAP in 2008.

Executive Background:

FRED AYALA
Chief Executive Officer

LiveIt Solutions

Fred is the CEO of LiveIt Investments, Ayala Corporation's holding company for its investments in the BPO sector. LiveIt seeks to invest in leading global BPO companies based in the US, India and/or the Philippines that provide complex BPO services and have the potential to become one of the Top 5 players in their target sector.

Ayala’s BPO investments include Stream (one of the world’s largest customer care BPO companies, with 30,000 employees in over 20 countries, and the result of the merger of Stream and eTelecare in October 2009), Integreon (one of the leading providers of high value Knowledge, Legal and Document Process Outsourcing services, with operation in the US, UK, India and the Philippines), Affinity Express (the leading offshore provider of outsourced graphics and design services to the newspaper, direct mail and quick print industries, with operations in the US, India and the Philippines) and HRMall (a leading provider of outsourced HR solutions to Ayala Group companies as well as third parties).

LiveIt’s parent company, Ayala Corporation, was founded in 1834 and is the country’s oldest business house, as well as one of its leading conglomerates. Ayala Corporation and its listed subsidiaries have a combined market capitalization of approximately $15 billion.

Fred is also the Chairman of BPA/P (Business Processing Association of the Philippines). He is also the Chairman of Integreon, Affinity Express and HRMall, and Vice Chairman of Stream. He was also formerly Chairman and CEO of eTelecare, and Chairman of SPi, one of the leading non-voice BPO companies in Asia.

Executive Background:

TONY ROBBINS
President, Southeast Asia

Indophil Resources

Tony Robbins is a geologist/geochemist with over 40 years experience in the mining industry. He has lived or worked in the South East Asia mining community for more than 20 years. From 1968 to 1996, Tony Robbins worked for WMC (Western Mining Corporation) where he held a range of senior positions including operations manager, exploration manager – Eastern Australia and exploration manager – South East Asia/Pacific region. In his last position with WMC, Tony managed the exploration program and the team that discovered what has proved to be the world-class Tampakan Copper and Gold Project in southern Mindanao . Tony was also involved in the discoveries of the Benambra copper deposit, and the Junction, Redeemer and Yandan gold deposits, the Edwin nickel deposit and the minerals industry icon Olympic Dam – all in Australia .

Tony Robbins was a founding director of Indophil Resources and the managing director from 1996 to 2007. He is a past president of the Philippine Mineral Exploration Association and is a member of the Board of the Philippine Chamber of Mines. In 2007, Tony was honoured with a prestigious Philippine mining industry award by the Chamber of Mines – the first non-Filipino to be so honored. Tony is a Director of Indophil and he is Indophil's representative in South East Asia

Tony Robbins, a geo-scientist with more than 20 years direct involvement in the Philippine mining industry and the leader of the team that discovered and nurtured the Tampakan project.

Tony will share with us the challenges faced by a small-cap offshore company in development of a world-class project along with the lessons learned and messages for the future in successfully bringing a US$5.2 billion Philippine-based development enterprise to realization.

Executive Background:

MIKE ETTLING
Chief Executive Officer

NorthgateArinso

Mike joined NorthgateArinso in February 2009 as CEO. Having led billion dollar businesses, Mike has extensive experience in areas of global outsourcing and infrastructure services, global BPO strategy and operations and has established a highly successful track record, operating at both a strategic and operational level.

Senior appointments Mike has held include VP for Global Outsourcing and Infrastructure at Unisys, where he has worked for the last 4 years. Prior to this role, Mike held senior roles with Synstar and EDS. Mike is used to building and leading strong multi-cultural teams and has previously managed businesses in North America, Europe and Asia Pacific. He has lived and worked in South Africa, Germany, Australia and the United Kingdom.

Executive Background:

DAVID LEECHIU
Regional Director & Country Manager

Jones Lang LaSalle Leechiu

David assumed the position of Country Head of Jones Lang LaSalle Leechiu in March 2008 with a commitment to steer the overall direction, strategy and growth of the company.

In his present capacity, David oversees a team of over 175 staff across the Philippines. His extensive relationships with key management of multinational firms and local companies are key factors to expand business opportunities for the company in the Philippine market.

Executive Background:

TONY OHLSSON
Industry Principal, Financial Services, Asia Pacific/Japan

Teradata

Tony has worked using information and Business Intelligence for 20 years. He has worked with many of the leading banks and institutions in the world starting his career at St George’s Bank, Australia. Over the last eight years, Tony has been focusing his expertise in the Asia Pacific and China region working closely with the regions leading banks.

Tony specialises in the practical application of Strategy, Marketing, Change Management and Profitability Management to ensure value realisation from data warehouse and customer relationship management technology investments. His industry experience covers Retail & Corporate Banking, Insurance, Cards, Brokerage and Wealth Management, Telco’s and Travel.

He is a much sought after speaker at customer relationship management and enterprise datawarehouse seminars globally and has won several awards for his thought leadership including being a finalist in the Australian Young Businessperson Year Awards.

Tony holds a Bachelor of Commerce Degree from UNSW in Australia.

Executive Background:

PETER MAQUERA
President & Chief Executive Officer
SPi

Peter is the President and CEO of SPi, a global Business Process Outsourcing (“BPO”) company with offices across North America, Europe, and Asia. He has played a key role in achieving SPi’s rapid growth and positioning as a leading BPO service provider. In the last five years, the Company has increased its revenues by approximately three times and has been recognized on numerous occasions for its operating excellence. Recent awards include: ICT Multi-Sourcing BPO Company of the Year (2009) from the International ICT Awards (presented by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce); Top 2, BPO Leaders- Emerging Asian Markets (2009) in the Global Services 100 Survey; and Top 10, Best Performing BPO Company (2009) also in the Global Services 100 Survey.

Peter is the Chairman of the SPi Foundation and is actively involved in various corporate social responsibility programs, which include Gawad Kalinga to provide housing for the underprivileged and various education initiatives geared towards improving the skills and competencies of students for employment. He is also the Chairman of the Philippine Chapter of the International Association of Outsourcing Professionals. Peter holds a BS in Civil Engineering and an MBA from the University of Southern California.

Executive Background:

NEWTON J. SMITH
President & Chief Executive Officer
IBM Daksh Philippines

Newton J. Smith is President & CEO of IBM Daksh Philippines. In this role, he is responsible for the financial outcomes of IBM Daksh Philippines and also oversees service delivery, operations, and customer satisfaction for the Philippine Business Unit. IBM Daksh is a business unit within IBM’s Managed Business Process Services (MBPS). MBPS delivers clients a range of process services offerings combining IBM’s transformation and consulting capabilities with outsourcing.

Newton has a wealth of experience in IBM, having joined IBM Australia in 1984 and again in 2002 through the acquisition of PriceWaterhouseCoopers Consulting. He has more than 24 years of experience in the fields of Sales, Telecommunications and CRM. Over the years, he has played the roles of Sales Manager – IBM Australia, Director – IBM Australia, CRM Solutions Architect – GBS, and Call Centre Practice Leader A/NZ – GBS. Immediately prior to assuming his present role at IBM in the Philippines, Newton was the Asia Pacific CRM Solutions Leader for Managed Business Process Services. Besides IBM, Newton has also played leadership roles in organizations like Optus Communications, TeleTech and PriceWaterhouseCoopers.

Newton holds a Bachelor’s Degree in Arts from the University of New South Wales, Sydney, Australia.

Executive Background:

Ray Anthony Roxas-Chua III joined the Philippine government in October 2007 as the Chairman of the Commission on Information and Communications Technology (CICT). He is the third Chairman of the CICT and the youngest member of the Cabinet. As the Chairman of the CICT, he is also designated as the Development Champion of the Cyber Corridor Super Region and the Chairman of the Commission on Elections (COMELEC) Advisory Council.

Prior to his appointment, he was President of ARCYA Glass Corporation, a glass manufacturing company, and Vice President and Assistant General Manager of Pacific Land and Building Corporation, a property development and management company.

Prior to moving back to the Philippines in 2005, Mr. Roxas-Chua was Vice President of the Technology Investment Banking unit of Citigroup Inc. in Palo Alto, California, where he focused on equity and debt underwriting, mergers and acquisitions advisory, and bank loan syndication for technology companies, particularly in the communications equipment, electronic manufacturing services and semiconductor sectors.

Mr. Roxas-Chua graduated at the top of his high school class at Xavier School and pursued his college education at the University of Pennsylvania, where he graduated magna cum laude with a Bachelor of Science in Economics from the Wharton School and a Bachelor of Applied Science in Computer Science from the School of Engineering and Applied Science.

Executive Background:

Jeff has spent over 20 years in the contact center space, primarily in executive operations roles, but has also enjoyed responsibility for Sales Management and Client Relationship leadership.

As EVP, Solutions & Strategy-Asia, based in Manila, Jeff is responsible for exploring new Asian markets & relationships, driving business development efforts, serving as Executive Sponsor for existing clients supported from the Philippines locations and providing operations/start up overlay support.

Prior to recently moving into this new role, Jeff was the Divisional Executive, Commercial & Telco Markets, providing leadership for over 7000 reps in the US, Canada, Philippines, Costa Rico and Mexico.

Jeff has been involved in the Philippines, dating back to 2001 when he explored this market as a possible solution for Gateway Computers.

Over his career, Jeff has worked for several outsourcing organizations including APAC Customer Services, I-Sky and DecisionOne Corporation. He also worked for Gateway Computers, where he managed award winning Technical Support, Customer Care & Outsourcer Relationships. Jeff was with Walmart.com where he was responsible for call center strategy and outsourcer relationships.

Jeff has lead outbound/inbound operations, technical support, customer care, back office, collections and sales management. He holds a Bachelor of Arts degree in Business from Luther College in Decorah, Iowa.

Jeff is a dynamic speaker that has spoken at numerous events over the years on topics including Global Relationships, Selecting an Outsource Partner, Operational Excellence, Creating a Culture/Reducing Attrition and Building Powerful Leaders.

Executive Background:

Barry Edward Marshall completed his Bachelor of Science degree in Business Management from the Arizona State University in 1993. He attained his Masters degree in Business Administration from the London Business School, UK in 2005.

Barry has been with JPMorgan Chase & Co. for over 15 years. Currently the Senior Country Operations Officer (SCOO) overseeing all Philippine-based Offshore and Outsourced operations of the firm, his responsibilities also include providing direction for the growth and expansion efforts of JPMorgan Chase & Co.’s Real Estate and operational investments in the country.

As the pioneer for JPMorgan Chase & Co.’s efforts in the Philippines, he has been instrumental in growing the firms internal operations to over 3,000 FTE and leveraging over 5,000 FTE at strategic third party partners. He has had over 5 years of hands-on experience in offshore and outsourced operations across both India and the Philippines. He has been a resident in Manila since 2005.

Barry has held numerous leadership / board positions with educational, religious and academic organizations. His interests include traveling, philanthropy, tennis, photography, guitar and computers.

Barry is married to Michelle and they have 3 children.

Executive Background:

Gerry Clark is the Partner and Regional Director for TPI for South East Asia. He is responsible for the company’s Sales and Market entry across the South East Asia Region. This covers providing consultancy advisory services covering Information Technology (IT) and Business Process Outsourcing (BPO) to customers on their future Outsourcing strategies. He is a highly skilled General Manager with experience covering Sales, Delivery and P+L management. He has worked in Asia Pacific for over 10 years with a good understanding of business practices and challenges across the diverse IT markets across the region.

Gerry’s experience in the IT area covers 25 years and includes providing Strategy, Sales, Operations and Delivery experience to clients. His background covers managing Client Relationships as well as managing delivery of IT systems covering both Infrastructure and Application Services. He is experienced in both selling and delivering large Outsourcing Contracts from a Service Provider perspective and is now turning this experience into helping Customers better understand their Outsourcing Options as well as getting the best services from their Service Providers.

Gerry’s role at TPI is to give unbiased, independent advise to our clients to help them better understand their Sourcing Options to determine a Best Sourcing Strategy whether this be Full Outsourcing, Partial, Discrete Outsourcing or In Sourcing and the creation of Shared Service Centres.

Gerry Clark is also the Chairman of the HR Outsourcing Association in Asia Pacific.

Before joining TPI Gerry was the regional CEO for Capgemini’s Outsourcing business for Asia Pacific where he was responsible for Sales and Delivery of large IT Outsourcing contracts across Industry sectors such as Financial Services, Telecommunications, Manufacturing, Retail and Government. He was also a Board Member of a Joint Venture Company delivering offshore BPO services in China. During this period Gerry was also responsible for establishing and growing large Offshore Delivery Centres in both India and China. Gerry has also held a variety of senior roles in previous companies including Sales Director for a Systems Integration Company and as the Managing Director for a UK Software company.

Gerry is a regular presenter at various IT conferences across Asia Pacific.

Executive Background:



As a long time employee of the American International Group, Chris Duncan-Webb has worked on three different continents and in seven different countries.

Having spent one year at AIG’s head office in New York he returned to Asia in January 2006 to be President and CEO of AIG’s captive BPO Company, Business Processing Services Inc. (BPSI) in the Philippines.

Prior to his move to New York, Chris had spent over nine years in Asia, as President of AIA Indonesia Ltd., General Director of AIA Vietnam Ltd., and Executive Vice President Operations and Chief Systems Officer of AIG’s flagship life insurance company in Taiwan, Nan Shan Life Insurance Company.

Chris speaks from considerable personal experience on managing successfully within different cultural environments.

Asia CEO Forum

The Asia CEO Forum is the largest regular networking event for the international business community in Philippines. The forum serves as a hub for industry networking and deal-making by executive managers from across the Asia Pacific region.

The Asia CEO Forum functions as an activist to promote the interests of international organizations and functions as a venue for expatriates and others seeking to enter or expand in Philippines.

Asia CEO Forum is operated as a non-profit venture of Chalre Associates, one of Southeast Asia's most prominent senior management executive search firms.

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