Headwinds Make Us Stronger

Asia BPM Summit 2017, presented by PLDT Enterprise, with Elite Sponsorship by Aon, ESCA International, JLL, Regus, Sprout Solutions and UiPath to see the most powerful and connected leaders of the industry that is powering the economy of this nation and others.

With creeping protectionism and disruptive politics in major markets, the upcoming year could be one of the best ever, or the worst, for the world’s BPO/Shared Services sector.

Asia BPM Summit is the largest non-aligned event for the BPO and shared services sector in SE Asia. Be with us for this intense one-day-only event.

Featured Speakers of Asia BPM Summit 2017 include
Ike Amigo – CEO, IBPAP
Jeff Williams – Chairman, HIMAP
Sean Mather – Chairman, AusContact (Australia)
Frank Schellenberg – Advisory Board, VNITO (Vietnam)
Plus, the most senior leaders from the largest organizations such as ADEC Innovations, Cognizant, Concentrix, Sitel, SPi Global, TCS and more.

Download the Event Program HERE:

Speakers for Asia BPM Summit 2017 include (in approximate order of appearance):

Jovy Hernandez
First Vice President & Head

PLDT & Smart Enterprise Groups


Ike Amigo
President and CEO

IBPAP (IT & Business Process Association of the Philippines)

PRESENTER: Ike is a one of the most experienced leaders in the industry with 28 years in the IT field, most of it with Accenture where he was the Managing Director for Infrastructure Services.
TOPIC: future of the IT-BPM

Jeff Williams
Chairman, Board of Trustees

Healthcare Information Management Assoc. of the Philippines (HIMAP)

PRESENTER: Jeff pioneered the delivery of highly complex processes to Fortune 1000 clients focusing on Health Information Management and has established sites around the world.
TOPIC: Sailing into Uncharted Waters

Suneet Puri
Head of Business Process Services (BPS), Asia Pacific

Tata Consultancy Services (TCS)

PRESENTER: Based in Singapore, Suneet has 20 years of experience overseeing large transformation projects. He oversees BPO services across 12 countries for India’s largest BPO provider and one of the largest in the world.
TOPIC: The Future of Business Operations

Sean Mather

AusContact Association

PRESENTER: Sean oversees the contact center industry association of Australia and has 25 years experience in the sector. He also leads Asia Pacific for Call Design Pty Ltd.
TOPIC: Australia – The cost of excellence, Can BPO’s survive the customer excellence boom

Elek Toth
Head of Philippines Operations


PRESENTER: Elek is one of the most experienced industry leaders with regional experience across Asia managing large multi-site operations for both captive and third-party organizations.
TOPIC: #Bold Leadership in a #Disruptive Era

Craig Reines
Chief Operating Officer


PRESENTER: Craig is possibly the most travelled senior leader in the industry. He has led large operations across the world based in the US, UK, Hong Kong, Australia and Philippines.
TOPIC: Getting Rural Philippines Future-ready for BPM

Prashant Chadha
Managing Director, Malaysia

Aon Hewitt

PRESENTER: Prashant is considered one of Asia’s gurus at instilling Best Practice Mindsets for employees.
TOPIC: Balancing the Best Employers Equation

David Young
Chief Operations Officer

ADEC Innovations

PRESENTER: David oversees operations for his company. With 5,000 employees over 5 continents, ADEC Innovations is considered the most global company in Philippines and provides a broad range of knowledge-based services to global clients.
TOPIC: Sustainability opportunities for the BPO industry

Frank Schellenberg
Advisory Board Member


PRESENTER: Frank is considered a founder of the IT-BPO industry in Vietnam who set up DIGI-TEXX in 2003 and later GHP Far East (now known as Swiss Post Solutions) for the GHP Group from Germany and led the company as CEO until 2014.
TOPIC: Vietnam As The Offshore Outsource Destination

Eric Kaufman
General Manager, Philippines

IBEX Global

PANELIST: Eric oversees operations for what many say is the fastest growing BPO provider in the Philippines.

Ernesto de Castro
National President

Philippine Institute of Civil Engineers (PICE)

PANELIST: Ernie de Castro PhD is CEO of ESCA is spearheading the country’s major push into engineering services outsourcing.

Kamal Narang
Country Head

Cognizant Philippines

PANELIST: Kamal is country head for Philippines and global head, banking and lending business process services of technology behemoth Cognizant. The company employs more than 150,000 employees around the world.

Marie Ampeloquio
Chief People Officer

SPi Global

PANELIST: Marie is head of HR for the country’s largest home-grown BPO-KPO organization.

Patrick Gentry

Sprout Solutions

PANELIST: Patrick oversees one of the fastest growing service providers to the HR services sector in Philippines.

Quintin Pastrana
News Anchor

Bloomberg TV Philippines

MODERATOR: Quintin began his career as a key support staff of prominent political leaders. He later held senior positions in public affairs and sustainable development for multinational companies.

Victor Aliwalas
Vice President – Corporate Relationship Management


MODERATOR: Victor oversees the BPO and shared services segment of the nation’s dominant telco.

Asia BPM Summit 2017, presented by PLDT Enterprise, with Elite Sponsorship by Aon, ESCA International, JLL, Regus, Sprout Solutions and UiPath highlights the industry that has made Philippines a force in the global economy.

Download the Event Program HERE:

Event Details

ASIA BPM SUMMIT 2017 was the featured speaker of Asia CEO Forum last March 15th, 2017; Wednesday.

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